(21) ‘ICT services’ means digital and data services provided through ICT systems to one or more internal or external users on an ongoing basis, including hardware as a service and hardware services which includes the provision of technical support via software or firmware updates by the hardware provider, excluding traditional analogue telephone services;

DORA, Article 3, point (21).

• Article 5
• Article 11
• Article 25
• Article 26
• Article 28
• Article 29
• Article 30
• Article 31
• Article 33
• Article 35
• Article 36
• Article 38
• Article 39
• Article 40